Privacy Policy
In Touch Appliance Repair ("we," "our," or "us") operates intouchappliance.com (the "Site"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our Site or use our services.
1. Information We Collect
We collect information to provide better services to our customers. The types of information we collect include:
a. Personal Information
- Contact Information: Name, email address, phone number, and physical address when provided via contact forms or service requests.
- Service Information: Details about your appliances, service history, and repair requirements.
- Payment Information: Credit card or payment details when you pay for our services (processed securely by third-party providers).
b. Non-Personal Information
- Usage Data: We may collect data about how you access and use the Site, such as your IP address, browser type, operating system, and pages visited.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our Site and store certain information.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our appliance repair services.
- To schedule and manage service appointments.
- To respond to your inquiries and provide customer support.
- To process your transactions and send related information.
- To communicate with you about service updates and maintenance tips.
- To monitor and analyze usage and trends to improve our Site and services.
- To comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your data in the following ways:
- Service Providers: We may share your information with technicians and third-party vendors who help us provide repair services, process payments, or operate the Site.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4. Cookies and Tracking Technologies
Cookies are small files stored on your device that help us enhance your experience on our Site. We use cookies to:
- Remember your service preferences and settings.
- Analyze Site traffic and usage patterns.
- Improve our service scheduling system.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Site.
5. Security of Your Information
We take reasonable precautions to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access Your Data: Request access to the personal information we hold about you.
- Update Your Data: Correct or update your personal information if it is inaccurate or incomplete.
- Delete Your Data: Request the deletion of your personal information, subject to certain exceptions.
- Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in the email or contacting us.
7. Third-Party Links
Our Site may contain links to other websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us, and we will take steps to delete it.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.